Terms & Conditions

PRICES

The tour prices on this website are listed as ‘from’ and are subject to the availability of service, seasonal fluctuations, and inflation. We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control, such as the imposition of fuel surcharges or new or amended Government charges. We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us.

DEPOSIT

A non-refundable deposit per person of $200 per person (or such other amount communicated to you) is required within 7 days of us accepting your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price and we will not be responsible if services become unavailable.

FINAL PAYMENT

Payment in full is due 30 days prior to departure. Some trips or particular arrangements may require payment earlier or in additional instalments and this will be advised with the booking confirmation.
If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment by the due date, you will be deemed to have cancelled your booking.

CANCELLATION BY YOU

You may cancel your booking by giving written notice to us. We will make refunds to you less cancellation fees in accordance with the table below, calculated from the date which we receive written notice:

• Anytime to 30 days before departure: Loss deposit
  • 30 days or less before departure: Loss 100% of the booking value

Please note that for certain travel arrangements, cancellation charges may be higher than those set out above. In certain cases, a 100% cancellation fee applies as soon as the booking is made. You will be advised of any different cancellation charges prior to us confirming services. For group departures, a transfer of a confirmed booking to another departure date is deemed to be a cancellation of the original booking.

ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL

If due to any illness, suspected illness or failure to satisfy any required tests or vaccination requirements:
• an airline or other common carrier refuses you carriage;
• a hotel or vessel refuses to accommodate you; or
• we or our suppliers (acting reasonably) exclude you from the trip and you are consequently prevented from commencing or continuing your trip, then:
• if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost.
• if you have not commenced your trip then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking. We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances. We strongly encourage you to purchase travel insurance that adequately responds to cancellations and curtailments associated with illness and other unforeseen events as soon as you have paid your deposit.

AMENDMENTS BY YOU

After your booking is confirmed to 30 days prior to departure, three amendments per booking are permitted free of charge. After full payment is made or on the tour, there will be an amendment fee of AUD$50 per change. We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation.

TRAVEL INSURANCE

It is strongly encouraged that you are adequately insured for the duration of your trip. We recommend comprehensive travel insurance to cover cancellation, emergency repatriation and medical requirements, luggage, and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.

VISA, PASSPORTS

Passports, Visas and Health Requirements

It is your responsibility to ensure that you have the required documents, including passports and visas, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. It is your responsibility to ensure that you have at least six (6) months validity on your passport from the date you return from your departure.

We recommend that you visit the Department of Foreign Affairs and Trade’s (DFAT) websites at www.dfat.gov.au and www.smarttraveller.gov.au for information relating to safety alert levels of your intended travel destination

For Vietnam visa: apply online via this website: https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu

Online visa fee is at $25USD and you do not need to pay a stamping fee at the Vietnam airport.

For a Cambodia visa, an E-visa is now available for Cambodia. Check the process and apply through the link: https://www.evisa.gov.kh/ with Visa-T for travelers. The visa fee is USD30+ USD6 (processing charge) and valid for 30 days from the time of entry.

COMPLAINT HANDLING POLICY

In the event of a problem with any aspect of your travel arrangements, you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so that we or our suppliers have had the opportunity to put things right on the ground.

As an ATIA participant, Vietnam Travel & Cruise have agreed to be bound by the Code. If you would like to know more about the Code, you can visit the ATIA website  www.traveltick.com.au

Should you wish to speak to ATIA  about your complaint, you can contact them in the following ways:

• By completing the online complaint form on their website www.traveltick.com.au
• By telephoning them on 02 9287 9900
• By writing to them at Level 31, 31 Market Street, Sydney NSW 2000. · By emailing them at compliance@atas.com.au

PRIVACY

At Vietnam Travel & Cruise, we are committed to protecting your privacy and complying with the Privacy Amendment Act 2000. We only collect personal information that is necessary to organise and manage your travel plans. Your personal details will be kept secure and only shared with third parties—such as airlines, tour operators, hotels, or insurance companies—when required to deliver the travel services you have booked. By providing your personal information, you give consent for Vietnam Travel & Cruise to use it solely for the purpose of arranging and finalising your travel arrangements on your behalf.

RESPONSIBILITY

Services supplied by independent suppliers: Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control could include, but are not limited to, airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us), attraction and venue operators, and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier and not caused by our negligence. Any claims you have in this regard must be made against the Independent Supplier.

Services we directly supply: To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.
We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do. We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.