Don’t know if Jurgen wrote to you, but for the Vietnam tour packages and group that you booked us with, they were excellent! Would recommend them for anyone asking for this. Our guide also said that if we came again, he could take us down south to Ho Chi Minh and show us the touristy things on the way down there. The organisers wrote to Jurgen and gave instructions on where to meet the driver at the airport. The guide was really helpful, spoke very good English, always accommodated us (because you know Jurgen, can be a handful sometimes 😊), if we went overtime, there was no rush and always made sure we were ok (because of the heat). Also he went out of his way to get us some of the more out of the way dishes (goats blood soup, worm pancakes). The driver, whilst his English was minimal was also helpful, but hell with a lot of hand movements and google translate, we got there.
The hotel was also great, right in the middle of the city with supermarkets, pharmacies and all the other stores that you need. The staff there were also very helpful and if they couldn’t speak English, they quickly ran to the English speaking people and got them to translate.
Had a ball in Vietnam and will be definitely going back again. 5 stars for the trip!